Last updated: August 8, 2026
Thank you for shopping with Velora.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
United States Shipping
Estimated delivery time within the United States is approximately 5–12 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high order volumes or an incorrect shipping address.
Shipping Costs
Shipping costs are displayed during checkout.
Qualifying 2 Pack orders include free US shipping where stated on the product page or during checkout.
Tracking Information
Tracking information may require 24–72 hours to become active after your shipping confirmation is sent.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact smartvelora@gmail.com immediately. We cannot guarantee that an address can be changed after an order has entered processing.
Velora is not responsible for packages delivered to an address entered incorrectly by the customer.
Delayed or Missing Packages
If your tracking has not updated for more than 5 business days, contact us with your order number.
If tracking shows that the package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members or neighbors.
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Contact the delivery carrier.
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Email us if you still require assistance.
Contact Us
For shipping questions, contact:
Email: smartvelora@gmail.com
Website: https://smartvelora.com