Last updated: August 8, 2026
This Privacy Policy describes how Velora collects, uses and shares personal information when you visit, use our services or make a purchase from https://smartvelora.com.
Information We Collect
Depending on how you use our store, we may collect:
-
Your name
-
Billing and shipping address
-
Email address
-
Phone number
-
Order and transaction information
-
Device, browser and IP address information
-
Website activity and interactions
-
Customer support communications
Payment information is processed by our authorized payment providers. Velora does not directly store your complete payment-card details.
How We Use Your Information
We may use personal information to:
-
Process and deliver orders
-
Provide order and tracking updates
-
Process payments, refunds and returns
-
Respond to customer-service requests
-
Detect fraud or unauthorized activity
-
Improve our website, products and services
-
Send marketing communications when permitted
-
Meet legal and regulatory obligations
How We Share Information
We may share necessary information with service providers that help operate our business, including:
-
Shopify
-
Payment processors
-
Shipping and fulfillment providers
-
Analytics and advertising providers
-
Customer-support providers
-
Government or legal authorities when required by law
Our store is hosted by Shopify, which processes personal information to provide its commerce services.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website performance and provide relevant advertising.
Where required, you may manage your cookie preferences through the consent tools displayed on our website.
Marketing Communications
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email.
You may still receive essential messages relating to your orders or customer-service requests.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have the right to request:
-
Access to your personal information
-
Correction of inaccurate information
-
Deletion of certain information
-
A copy of your information
-
Withdrawal of consent
-
Opt-out from certain advertising or data-sharing activities
To submit a privacy request, email smartvelora@gmail.com. We may need to verify your identity before completing the request.
Children’s Privacy
Our store is not intended for children to purchase from independently. We do not knowingly collect personal information directly from children without appropriate authorization.
Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or regulatory changes. The latest version will always appear on this page.
Contact Us
For privacy questions or requests:
Email: smartvelora@gmail.com
Website: https://smartvelora.com